Communication Skills – Astro Dragon
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Communication skills

Course Overview:

This communication skills course focuses on enhancing both verbal and non- verbal communication, active listening techniques, giving and receiving feedback, persuasive communication principles, and adapting communication styles to diverse audiences, including virtual and remote settings.

Who Should Attend:

  • Managers and Leaders
  • All employees

Course Duration:

  • Full day or half day available
  • In person or online

Key outputs:

By the end of this training program, participants will:

  • Enhance their verbal and non-verbal communication skills for greater clarity and impact.

  • Develop active listening techniques to understand and respond effectively to others.

  • Gain proficiency in giving constructive feedback and receiving feedback graciously.

  • Apply persuasive communication techniques to influence and engage others. Adapt their communication style to effectively communicate with different audiences.

  • Overcome barriers and    challenges in communication or improved interpersonal relationships.
  • Communicate effectively in virtual and remote work environments.
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Course:

1.  Enhancing Verbal and Non-Verbal Communication Skills:

  • Developing clarity and precision in verbal communication.
  • Enhancing body language, facial expressions, and gestures for effective non-verbal communication.
  • Utilizing tone of voice and pacing to convey messages appropriately.
  • Practicing active and engaged listening skills.

2.  Active Listening:

  • Understanding the importance of active listening in effective communication.
  • Developing techniques for active listening, such as paraphrasing and summarizing.
  • Empathetic listening and understanding others’ perspectives.
  • Overcoming barriers to active listening.

3.  Giving and Receiving Feedback:

  • Providing constructive and specific feedback.
  • Utilizing the feedback SBI model..
  • Receiving feedback gracefully and using it to improve performance.
  • Developing techniques for giving feedback to different personality types.

4.  Persuasive Communication:

  • Understanding the principles of persuasive communication.
  • Utilizing storytelling and emotional appeals to engage and persuade others.
  • Developing techniques for influencing and gaining buy-in from stakeholders.
  • Overcoming objections and addressing concerns effectively.

5.  Adapting Communication Style to Different  Audiences:

  • Recognizing and adapting to different communication styles.
  • Adjusting communication approach for diverse cultural.
  • Tailoring communication to different levels of hierarchy and expertise.
  • Effective communication in virtual and remote settings.