courses

Conflict management

Course Overview:

Our Conflict Management Workshop aims to equip participants with the skills and strategies necessary to effectively identify, manage, and resolve conflicts in the workplace. Throughout the training program, participants will engage in practical exercises, role- plays, and group discussions to apply their conflict management skills to allow for a better understanding.

Who Should Attend:

Managers and Leaders
Human Resource Professionals
Project Managers
Anyone involved in or affected by organizational change

Course Duration:

Full day or half day available
In person or online

Key outputs:

Participants in the Conflict Management Workshop will:

Understand conflict dynamics, types, and sources, appreciating the impact of unresolved conflicts on individuals and teams.
Gain insights into human responses to conflict through neuroscience, applying principles to enhance empathy and communication in resolution.
Master the SBI model, using it practically in conflict resolution scenarios.
Apply the SBI model through interactive exercises and receive feedback for skill enhancement.
Acquire tangible conflict resolution skills for real-world application, improving communication and resolution.
Create a personalized action plan based on reflection sessions to apply conflict resolution skills in their professional context.
Develop enhanced communication and empathy skills, understanding the psychological aspects of conflict management.

Course:

1. Understanding Conflict

Definition of conflict
Types and sources of conflicts
The impact of unresolved conflicts on individuals and teams

2. Unraveling Conflict through Neuroscience Insights

Exploring the neuroscience behind human responses to conflict .
Understanding the impact of stress on conflict escalation
Applying neuroscientific principles to enhance empathy and communication in conflict resolution

3. The SBI (Situation-Behavior-Impact) Model

Explanation of the SBI model
How to use the SBI model in conflict resolution>
Practical examples

4. Practical Application of SBI Model

Interactive role-playing exercises.
Group discussions and case studies
Feedback and analysis of scenarios

5. Developing an Action Plan

Reflection on key learnings
Creating a personal action plan for applying conflict resolution skills